Refund Policy

This Refund Policy applies to all subscriptions to BayManager, operated at baymanager.net. We want you to feel confident trying BayManager, which is why we offer a generous free trial. Please read this policy carefully before subscribing.

1. 30-Day Free Trial

All new BayManager accounts begin with a 30-day free trial. During the trial period:

• No credit card or payment information is required to get started
• You have full access to all features included in the subscription plan
• You may cancel at any time before the trial ends and you will not be charged
• At the end of the trial, a paid subscription is required to continue using the Service

We believe 30 days is sufficient time to evaluate whether BayManager is the right fit for your shop. We encourage you to fully explore the platform during this period.

2. No Refunds After Billing Begins

Once your free trial ends and a subscription payment is processed, that payment is non-refundable. This applies to:

• Monthly subscription charges
• Annual subscription charges (charged in full at the start of the billing year)
• Any renewal charges after cancellation was not completed before the renewal date

We do not offer refunds or credits for partial months, partial years, or periods during which you did not actively use the Service. By subscribing, you acknowledge and agree to this policy.

3. Cancellation Stops Future Charges

You may cancel your BayManager subscription at any time. Cancellation is effective immediately and will stop all future recurring charges. Specifically:

• Your access to the Service continues until the end of your current billing period (the period already paid for)
• No further charges will be made after cancellation takes effect
• You will not receive a refund or credit for the unused portion of your current billing period
• Your data remains available for export for up to 90 days after your billing period ends

To cancel, log in to your BayManager account, go to Settings, and follow the cancellation steps. You may also cancel by emailing support@baymanager.net. We will confirm your cancellation by email.

4. Pro-Rata Credits Not Offered

BayManager does not offer pro-rata refunds or billing credits when you:

• Downgrade your plan mid-cycle
• Cancel mid-cycle after a renewal has been charged
• Reduce the number of users or features used during a billing period
• Switch from an annual plan to a monthly plan before the annual term ends

If you are on an annual plan and wish to switch to monthly billing, the change will take effect at your next annual renewal date. No credit or refund will be issued for the remaining months of the current annual term.

5. Annual Subscriptions

Annual subscriptions are billed in full at the beginning of each subscription year. Because you receive a discounted rate in exchange for committing to the full year, annual subscription payments are non-refundable. If you cancel an annual subscription before the end of the year, you retain access through the end of the paid annual term, but no refund is issued for the remaining months.

6. Exceptions — Billing Errors

We will issue a refund in the following limited circumstances:

• You were charged after properly completing the cancellation process before the renewal date
• You were charged an incorrect amount due to a billing system error on our end
• You were charged twice for the same billing period

If you believe you have been billed in error, contact us within 30 days of the charge at support@baymanager.net with your account email and a description of the issue. We will investigate and, where a billing error is confirmed, issue a full or partial refund as appropriate.

7. Account Termination by BayManager

If we terminate your account for a violation of our Terms of Service, no refund will be issued. If we terminate your account for any other reason not related to your conduct, we will issue a pro-rata refund for any prepaid period remaining at the time of termination.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes that affect active subscriptions, we will notify you by email at least 30 days in advance. Continued use of BayManager after a revised policy takes effect constitutes your acceptance of the new terms.

9. Contact Us

If you have questions about our refund policy, billing, or your subscription, we're here to help.